# GDPR Compliance

At Playzo, we prioritize data privacy and security. We are fully GDPR compliant, meaning you have full control over your data. This guide explains how you can access, manage, and delete your data using our self-service tools under the "Account" tab or by contacting our support team.\
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**1. Is Playzo GDPR Compliant?**

✅ **Yes!** Playzo complies with the **General Data Protection Regulation (GDPR)** and other global data protection laws.

We ensure:

* **Transparency** – Clear policies on what data we collect and how we use it.
* **User Control** – You can access, modify, export, or delete your data anytime.
* **Data Security** – We store data securely on **AWS India (Bengaluru)** with **encryption and access controls**.
* **Lawful Processing** – We process data based on **user consent, contract performance, and legitimate interest**.
* **International Transfers** – We comply with **Standard Contractual Clauses (SCCs)** when transferring data outside the **EU/EEA**.

📌 **Want more details?** Request our **Data Processing Agreement (DPA)** by emailing **<support@playzo.io>**.

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### **2. What Data Does Playzo Store?**

We collect the following types of data:

✅ **Account Information** – Name, email, phone number, company name (for registered users).\
✅ **Usage Data** – Pages visited, session time, device/browser details (collected via analytics).\
✅ **Lead Capture Data** – Emails or contact details submitted within games (controlled by brands).\
✅ **Payment Data** – Securely processed through third-party payment providers.\
✅ **Chat & Support Data** – If you contact our support team, chat records may be stored.

🔒 **We do NOT sell personal data or use it for behavioral advertising.**

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### **3. How Can I Manage My Data?**

Playzo provides a **self-service GDPR control panel** under the **"Account" tab**, allowing you to:

#### **3.1 Export Your Data**

📂 **You can download a copy of all your stored data**, including:

* Profile Information
* Games & Campaigns Data
* Usage Statistics
* Consent History

**Steps:**

1. Go to **"Account" in Playzo Dashboard**
2. Select the data categories you want to export
3. Click **"Export My Data"**

<figure><img src="https://1152076269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fr8ySGQ3M5x2cVS7aibJa%2Fuploads%2FcGY62YBa11Swvx4S8nxi%2FScreenshot%202025-03-17%20at%203.55.05%20PM.png?alt=media&#x26;token=abca46ad-9847-4091-a046-9e81de6f624f" alt=""><figcaption><p>You have right to Rectify, Restrict, Object to your Data Processing</p></figcaption></figure>

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#### **3.2 View or Rectify Your Data**

✏️ **You can view and correct your personal data anytime.**

**Steps:**

1. Go to **"Account" in the Playzo Dashboard**
2. Click **"View My Data"** to see what information Playzo has stored
3. Click **"Rectify My Data"** to correct any inaccurate details

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#### **3.3 Restrict or Object to Data Processing**

🚫 **If you do not want Playzo to process your data, you can request to:**

* **Restrict Processing** – Temporarily halt data collection.
* **Object to Processing** – Stop Playzo from using your data in certain cases.

**Steps:**

1. Go to **"Account" in the Playzo Dashboard**
2. Click **"Restrict Processing"** (Yellow button)
3. Click **"Object to Processing"** (Red button)

📌 **Note:** Some processing (e.g., for account security) may still be required.

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#### **3.4 Manage Automated Decisions**

🤖 **If Playzo makes automated decisions based on your data, you can manage this setting.**

**Steps:**

1. Go to **"Account" in the Playzo Dashboard**
2. Click **"Automated Decisions"** (Purple button)
3. Enable or disable automated decision-making

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#### **3.5 Delete Your Account & Data Permanently**

🗑️ **If you wish to delete your account and all associated data, you can do so easily.**

**Steps:**

1. Go to **"Account" in the Playzo Dashboard**
2. Scroll down to **"Delete Account"**
3. Click **"Delete My Account"**
4. Confirm your choice (this action is irreversible)

📌 **Once deleted, your data cannot be recovered.**

<figure><img src="https://1152076269-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fr8ySGQ3M5x2cVS7aibJa%2Fuploads%2FPl1bzdaDEZs2Z5KSQ53X%2FScreenshot%202025-03-17%20at%203.55.15%20PM.png?alt=media&#x26;token=d0834c31-7ab9-401b-baaa-c71f369fd9f5" alt=""><figcaption><p>Delete Account</p></figcaption></figure>

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### **4. Alternative Option: Request Data Actions via Email**

If you prefer, you can request any GDPR-related action by contacting us directly.

📩 **Email us at:** **<support@playzo.io>**\
📌 **Use the subject:**

* **"GDPR Data Request"** (for access/export requests)
* **"Data Deletion Request"** (for permanent account deletion)
* **"Restrict Processing Request"** (to stop data processing)

⏳ **Response Time:** We will respond to all GDPR requests within **30 days**, as required by law.

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### **5. Lead Forms and Privacy Policy**

When users **fill out lead forms on Playzo-powered games or quizzes**, we strongly recommend including:

✅ **A checkbox to accept your brand’s Terms & Conditions and Privacy Policy**.\
✅ **A direct link to your Privacy Policy** for full transparency.\
✅ **Embedded policy text** (optional) for users to review before submitting.

📌 **Why is this important?**

* Ensures GDPR compliance by obtaining explicit user consent.
* Increases transparency, allowing users to understand how their data is used.
* Protects your brand legally when collecting leads via Playzo.

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### **6. Where Can I Read the Full GDPR Policy?**

You can:\
📄 **View our full Privacy Policy** (includes details on data storage, cookies, and legal bases).\
📩 **Request our Data Processing Agreement (DPA)** by emailing **<support@playzo.io>**.

🔹 **Still have questions?** Contact our support team, and we’ll be happy to help! 🚀

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#### Best Practices

* **Review Your Privacy Policy**: Ensure your own privacy policy clearly explains how you’re using Playzo’s platform and handling data.
* **Obtain Consent**: Whenever you collect personal data (e.g., email addresses for leads), ensure you do so with explicit consent.

By combining robust privacy features with secure infrastructure, Playzo provides a GDPR-compliant environment for both you and your users. If you have further questions or need specific clarifications about data privacy, consult our official documentation or reach out to Playzo Support.
